24/7 Crisis Services Hotline
800-270-0041
Thurston Mason Behavioral Health
Administrative Service Organization
Ombuds Service
Ombuds Services are transitioning to the Office of Behavioral Health Advocacy (OBHA) effective 10/1/2022
You can find updated contact and other information here or visit obhadvocacy.org
Ombuds Services are free and confidential.
Ombuds is functionally independent.
If you are receiving publicly funded and / or Medicaid behavioral health services (mental health or substance use disorder) and have an issue with your provider or a previously authorized service was denied, reduced, suspended or terminated you are entitled to Ombuds services.
What can the Ombuds assist with?
Ombuds can assist with:
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Complaints and Grievances - expressions of dissatisfaction with outpatient or inpatient publicly funded services.
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Appeals - a request for reconsideration about a denial, reduction, suspension or termination of services.
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Administrative Hearings:- a formal court procedure when all other avenues are unsuccessful. Only available under certain circumstances.
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Information and Referral - available for all residents of Thurston and Mason county
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Mental Health Advance Directive - a binding legal document that allows you to make decisions and express your wishes about your mental health treatment in advance. Click here to learn more
For Complaints and Grievances you can:
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Contact your provider behavioral health agency directly.
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Contact your MCO (Managed Care Organization) Plan or ASO directly.
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Contact your Ombuds for assistance or to act as your authorized representative