Ombuds Service

Ombuds Services are free and confidential.

Ombuds is functionally independent.

If you are receiving publicly funded and / or Medicaid behavioral health services (mental health or substance use disorder) and have an issue with your provider or a previously authorized service was denied, reduced, suspended or terminated you are entitled to Ombuds services.

What can the Ombuds assist with?

Ombuds can assist with:

  • Complaints and Grievances - expressions of dissatisfaction with outpatient or inpatient publicly funded services.

  • Appeals - a request for reconsideration about a denial, reduction, suspension or termination of services.

  • Administrative Hearings:- a formal court procedure when all other avenues are unsuccessful. Only available under certain circumstances.

  • Information and Referral -  available for all residents of Thurston and Mason county

  • Mental Health Advance Directive - a binding legal document that allows you to make decisions and express your wishes about your mental health treatment in advance. Click here to learn more

For Complaints and Grievances you can:

  • Contact your provider behavioral health agency directly.

  • Contact your MCO (Managed Care Organization) Plan or ASO directly.

  • Contact your Ombuds for assistance or to act as your authorized representative

Contact the Ombuds

Thurston Mason Ombuds
612 Woodland Square Loop SE Suite 401
Lacey, WA 98503

(Mailing Address and by appointment only)
Fax: 360-584-9745