Client Rights

Clients have a right:

  • To information regarding the individual’s behavioral health status.

  • To receive all information regarding behavioral health treatment options including any alternative or self-administered treatment, in a culturally-competent manner.

  • To receive information about the risks, benefits, and consequences of behavioral health treatment (including the option of no treatment).

  • To participate in decisions regarding their behavioral health care, including the right to refuse treatment and to express preferences about future treatment decisions.

  • To be treated with respect and with due consideration for their dignity and privacy.

  • To be free from any form of restraint or seclusion used as a means of coercion, discipline, convenience, or retaliation.

  • To request and receive a copy of their medical records, and to request that they be amended or corrected, as specified in 45 C.F.R. Part 164.

  • To be free to exercise their rights to ensure that to do so does not adversely affect the way Thurston Mason BH-ASO treats the individual.

  • Receive services without regard to race, creed, national origin, religion, gender, sexual orientation, age or disability;

  • Practice the religion of choice as long as the practice does not infringe on the rights and treatment of others or the treatment service. Individual participants have the right to refuse participation in any religious practice;

  • Be reasonably accommodated in case of sensory or physical disability, limited ability to communicate, limited English proficiency, and cultural differences;

  • Be treated with respect, dignity and privacy, except that staff may conduct reasonable searches to detect and prevent possession or use of contraband on the premises or to address risk of harm to the individual or others.  “Reasonable” is defined as minimally invasive searches to detect contraband or invasive searches only upon the initial intake process or if there is reasonable suspicion of possession of contraband or the presence of other risk that could be used to cause harm to self or others;

  • Be free of any sexual harassment;

  • Be free of exploitation, including physical and financial exploitation;

  • Have all clinical and personal information treated in accord with state and federal confidentiality regulations;

  • Participate in the development of your individual service plan and receive a copy of the plan if desired;

  • Review your clinical record in the presence of the administrator or designee and be given an opportunity to request amendments or corrections;

  • Receive a copy of agency grievance system procedures at the time of admission and upon request, and information on how to file a grievance with the agency, behavioral health organization (BH-ASO), or, Medicaid managed care organization (MCO), if applicable, if you believe your rights have been violated; and

  • Lodge a complaint with the department when you feel the agency has violated a WAC requirement regulating behavioral health agencies.